A Pen

All cancellations must be made 24 hours in advance.

Scarlet Cleaning Limited can not be responsible for: delay of cleaning visit due to traffic, congestion or cleaning job not complete due to hot water or power; third party entering or present at the customerís premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/ permanent stains that cannot be removed and cleaned completely. Any complaints must be reported within 24 hours from our service date, poor service, breakage/ damage or theft. Failure to do so will entitle customer to nothing.

The customer or a customer's representative must be present at the time of the jobs completion so an inspection can be carried out and any corrections will be made on the day of the service. In case of damage by our employee we will repair the item at its cost. If the item cannot be repaired we will credit the customer with the itemís present cash value. If the customer is not completely satisfied with a cleaning job, Scarlet Cleaning reserves the right to re-clean any areas and items up to the customerís requirements free of charge. If this situation does occur we will need authorisation and a visit to your property by a Scarlet Cleaning supervisor who will authorise and confirm details.

Payment Terms

Commercial cleaning will be invoiced to the main office address and all invoices are to be paid within 30 days from the date of invoice either by cheque or electronic payment.

For Regular contract cleaning payment arrangements will be made either to pay weekly or monthly.

Domestic cleaning will have to be paid immediately after the work is carried out either by cash or cheque, however cheques will only be accepted with a cheque guarantee card.

Any extra cleaning may incur an extra charge and will only be carried out by a Scarlet Cleaning employee if authorised by a supervisor.